Archive for November, 2008

As I contemplate leadership and what it means to me, humility emerges as the number one underrated trait. Why is that? Perhaps because our society rewards the outgoing / powerful / know-it-all personalities? Perhaps… Or is it because we look at our business leaders as the complete authority, and are taught in school to think […]

An unsavory customer experience today has prompted me to think of customer service. Here is what happened. I am totally swamped, and didn’t have time to run down to the neighborhood deli to grab a sandwich or to cook my own lunch. So I opted for a delivery of a salad from a nearby restaurant. […]

Any blog talking about social media and traditional marketing in consumer products companies would be remiss if it didn’t address the recent fiasco of the Motrin “babywearing commercial”. By now, the ad has been taken down, so I am not going to link to it on YouTube. If you missed it, it basically was a […]

Online vs. Offline

11, Nov 2008

As I have been pondering the evolution of technologies from “web 1.0” to “web 2.0”, one thing struck me. At first, the web served to provide a one-way communication from the computer screen to the user. In this day and age, with all the social networks and tools, the web is increasingly bringing people together, […]


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