Archive for November, 2009

Moderate in Moderation

19, Nov 2009

I can’t imagine anyone who is a community management practitioner and hasn’t heard about what happened over at If you haven’t been following this story, here’s a brief synopsis. Last Friday, did their daily word of the day section of the blog, where readers are encouraged to participate in a light-hearted discussion. In […]

The job description of a community manager has evolved, and the jury is still out on the “official” description. Some companies consider community management closer to moderation, the more traditional sense of the word. This makes a lot of sense for companies who are building and nurturing their own vibrant communities. However, if you are […]

One of the most important tasks of a community manager is to be a conduit between the community and internal departments. One such department is product management. A good community manager understands what the community wants in terms of product, and is able to curate the community’s many needs, while reading between the lines. Then […]

Those of you who know me, know that I’ve been focusing on community management. Why community management? It’s an amazing field, albeit fairly nascent, for which I have a lot of passion, and which I think is well positioned for an exploding growth trajectory. Daniel Pink in his book “A Whole New Mind” corroborates Thomas Friedman‘s notion […]

I don’t like asking for help. I think there is way too much self-promotion going on on Twitter anyway, and I hate adding to the noise. So what does looking for a job mean? I believe that the truly amazing jobs aren’t the ones that you find in ads. They are the jobs that you […]

A solid mobile application is one of the best ways for businesses to be social, while using location-based services, leveraging native mobile apps and reaching folks on the go. However, a lot of mobile apps leave a lot to be desired, and sometimes it seems that companies are making them just to say they did […]

Is social media a fad? I don’t think so. Most other folks in the Web 2.0, Web x.0 and social media world don’t think so either. Do large, traditional enterprises think so? I don’t really think they do anymore. Now that Twitter has become so mainstream that it has become part of the local news […]

Last Wednesday, Macala Wright Lee, Crosby Noricks and myself were amazingly lucky to share our passion for blending fashion and technology during our fashion and retail panel during Jeff Pulver‘s 140 Conference. The major issues we tried to tackle (as much as possible to do in 10 minutes) were: innovation in social sites and applications, […]


2, Nov 2009

I am now going to be blogging from here about the social web and community management. I have moved some of the relevant entries from my old blog to this one, so if something is not 100% right, now you know why. I will be fixing all the kinks shortly. If you’ve commented on these posts […]