Comments on: Moderate in Moderation

By: Becky Midgley

Becky Midgley — Tue, 24 Nov 2009 19:03:55 +0000

Moderation Gone Too Far | Social Silk http://ow.ly/FahC

By: Angela Connor

Angela Connor — Mon, 23 Nov 2009 20:12:02 +0000

I've been sharing this with people as well. I don't agree with the steps taken and expressed that on his blog. I do hope to hear from him in return. As a community manager myself, I tend to contact people directly on some cases but most times revoking their posting privileges is enough. Just ban them. That is all that was needed in this case unless there is a serious back story that we do not know.
Good post. I enjoyed your perspective.

By: Angela Connor

Angela Connor — Mon, 23 Nov 2009 15:12:00 +0000

I’ve been sharing this with people as well. I don’t agree with the steps taken and expressed that on his blog. I do hope to hear from him in return. As a community manager myself, I tend to contact people directly on some cases but most times revoking their posting privileges is enough. Just ban them. That is all that was needed in this case unless there is a serious back story that we do not know.
Good post. I enjoyed your perspective.

By: Sue

Sue — Mon, 23 Nov 2009 15:07:14 +0000

@communitygirl Great post by @themaria on that very subject at: http://bit.ly/70Vy6w Personally I think he stepped over the line.

By: Angela Connor

Angela Connor — Mon, 23 Nov 2009 13:12:02 +0000

By: Bob Stanke

Bob Stanke — Sat, 21 Nov 2009 02:26:00 +0000

Great story/post. I totally agree with your wrap-up at the end and that is how I would have handled it exactly. At Life Time Fitness, I even have the ability to completely cancel a member’s membership if they continually violate TOS for the online community, but I would never go as far as contacting employers through IP addresses. He needs more to do if you ask me!

Bob Stanke
http://robertstanke.com

By: uberVU - social comments

uberVU - social comments — Sat, 21 Nov 2009 02:25:12 +0000

Social comments and analytics for this post…

This post was mentioned on Twitter by themaria: Moderation Gone Too Far | Social Silk http://bit.ly/1nH3dq – what do you think?…

By: Robert Stanke

Robert Stanke — Sat, 21 Nov 2009 02:20:48 +0000

RT @themaria Moderation Gone Too Far | Social Silk http://bit.ly/1nH3dq

By: themaria

themaria — Sat, 21 Nov 2009 01:31:00 +0000

Sue, thanks for contributing such thoughtful comments! I can always count on you to share your wisdom

I completely agree, and I really love your analogy of doctor / patient relationship. I think privacy is huge, and many users are already worried about putting themselves “out there”. Examples like these certainly don’t help to solidify users’ trust in social media and community platforms. So it’s up to us, the conscientious CM’s and social media folks, to spearhead high ethics and morals.

By: Maria Ogneva

Maria Ogneva — Sat, 21 Nov 2009 01:12:30 +0000

Thanks, Sue! RT @SueOnTheWeb: Moderate in Moderation http://bit.ly/70Vy6w A great post that highlights danger of taking moderation too far.