Archive for February, 2012

I’m happy to announce that I’m teaching my first class on community management on March 19th. I’m partnering with the Parisoma innovation loft in San Francisco. But it’s not a simple class where you show up and the instructor feeds you content that may or may not answer your needs — we get to co-create […]

Based on articles I’ve been reading lately in mainstream and tech blogs alike, it seems that there’s a major lack of understanding around community management. I personally don’t care what you call it, as long as you do it, but various articles, contests and job descriptions make me think that most people think that community […]

We made a mistake today when sending out an email invitation to a webinar we are hosting. Unfortunately, as a result of this mistake, we sent this email to users who weren’t supposed to get it; in some cases, they received it multiple times. We wanted to take a minute to apologize for that and […]