Archive for the ‘community’ Category

I’ve been a loyal user of the Nike Fuelband for a few years. Like many other users, I found it motivational and useful because it helped me make better decisions and look at fitness as a lifestyle, not as a one-shot deal. If I needed to earn just a few more points to make a goal, […]

I posted my final pic of the Ferry Building from the Salesforce office yesterday – and people have been wondering where I’m going. You don’t have to wait too much longer! Today I’m announcing that I’m joining Sidecar, (peer-to-peer ridesharing company, if you aren’t familiar) as Head of Community, where my mission will be to […]

This post is a love letter to my fellow community managers, as well as a brass-tacks discussion on the practice of community management – the dark and the light side of it. It is also a call to action for community managers to take a proactive stand against burnout — while working all the time […]

I am an introvert. For the longest time I thought there was something wrong with me, but turns out I’m just an introvert. This doesn’t mean I’m shy or meek or don’t like people. Just the opposite, I love people – I just love them in a different way.  When I tell people I am […]

Based on articles I’ve been reading lately in mainstream and tech blogs alike, it seems that there’s a major lack of understanding around community management. I personally don’t care what you call it, as long as you do it, but various articles, contests and job descriptions make me think that most people think that community […]

Last week I participated in a #CMGR tweet chat (a tweet chat for community management professionals). When I do find time to participate, it’s always a real treat, and so it’s one of my top tweetchats that I try to attend. Last week we talked about influencer programs. As a community “purist”, I’ve always felt […]

Social media has undoubtedly changed the way we share information and our voices, exchange our life stories, lend approval and criticism. There’s no arguing that things are different now, and for better or worse, things will continue to evolve, and at a faster rate than ever before. Of course, social media has its critics, and […]

Over the past 1-2 years, I’ve been having a conversations with savvy folks lately who run in the social media / startup world about a sticky point that seems to have some complexity. That issue is privacy, ownership and portability of social graphs and communications by the “social employee” who does any outreach or relationship […]

I have some big news to share today. I have accepted a new gig as Head of Community at Yammer, where my first day will be a week from today —  next Monday. For those of you that don’t know, Yammer is the enterprise social network that allows employees to collaborate, share knowledge and achieve […]

I got to have a chat with my idol and friend Paul Greenberg over the holidays and we had a fascinating discussion about self-interest in life and in business. I’m rather ashamed that it took me a month to publish this post, but I guess that’s how life goes when you work for a startup […]


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