tweet tweet
- Mah pimpdaddy workstation on the caltrain #fb http://yfrog.com/bcivtj
- holy moliy! that's bling! RT @jamesjyu: solid plate 24kt gold macbook pro, bitches http://bit.ly/bK25LY
- I'm at Tres Agaves (130 Townsend St, at 2nd, San Francisco) w/ 13 others. http://4sq.com/26VA10
- Umm couldn't agree more! RT @jorgesalesgenie: "People try to rain on your parade because they have no parade of their own" ~Jeffrey Gitomer
- "herding cats" is one of my favorite expressions BTW. Gives me *very funny* imagery
Archive for the ‘Customer service’ Category
Why Some Industries Can’t Handle Social Media
9, Dec 2009As social media gains mainstream acceptance, companies are starting to embrace (well, not always embrace, but at least tinker with) the social and realtime communication channels in order to listen and engage with customers and consumers. But not everyone is ready to engage with the culture of openness and sharing that comes with the space. [...]
LEER: Listen Engage, Empathize, and Respond
19, Jun 2009(this post was first conceived 1.5 weeks ago, but unfortunately, I wasn’t able to complete it until just now, due to my heavy blogging commitments at the Good Wine Journey blog, which I as part of my application to A Really Goode Job by Murphy Goode).
Last Sunday night, I went shopping for two airline tickets [...]
Importance of transparency
19, May 2009Companies can no longer afford to not communicate the reasons why they are doing / not doing something to their users, or to not communicate fast enough. Not to beat a dead horse, but this was very apparent in the Twitter @ replies episode from last week. Biz Stone of Twitter took the time to [...]
How much should you listen to your customers
14, May 2009The recent upheaval in the Twittersphere regarding the new Twitter update dealing with @ replies has got me thinking over the past couple of days (in case you are not familiar with what the new Twitter update does, please read @whitneyhess’s blogpost which does a great job explaining it). Even though I am not going [...]
- In: Customer service| Marketing| business| crowdsourcing| leadership| social media
- Tags: business, On the Web, Social network, TweetDeck, twitter, web 2.0
Discuss amongst yourselves