Posts Tagged ‘community management

Republishing here the post I wrote for Attensity; it’s one of my personal favorites, which means a lot to me personally and professionally. Community management is not new. People have been managing communities since communities and user groups were first created. Someone has always had to make sure that the community or user group is […]

As many of you know, I have been looking for my next dream gig as a social media / community manager for a company whose product I love, and who is committed to using social media as a viable marketing and customer service channel. Well, I am pleased to announce that I found exactly that […]

Consumers have many shopping options, and retailers are starting to realize that. Brick and mortar retailers (well, at least some of them) are working hard to stay relevant and compete with more efficient and ubiquitous online retailers, and now that social media and realtime communications have blown conventional fashion and retail secrecy to pieces, the […]

As social media gains mainstream acceptance, companies are starting to embrace (well, not always embrace, but at least tinker with) the social and realtime communication channels in order to listen and engage with customers and consumers. But not everyone is ready to engage with the culture of openness and sharing that comes with the space. […]

This post is adapted from a post originally written for FashionablyMarketing.Me If there‚Äôs one thing that you should take away from this post, it is that Marketing (online, social or otherwise) is not a drive-by shooting. Marketing is holistic, and great marketing plans take time to develop and nurture. This is true for online, as […]

Moderate in Moderation

19, Nov 2009

I can’t imagine anyone who is a community management practitioner and hasn’t heard about what happened over at Stltoday.com. If you haven’t been following this story, here’s a brief synopsis. Last Friday, STLToday.com did their daily word of the day section of the blog, where readers are encouraged to participate in a light-hearted discussion. In […]

The job description of a community manager has evolved, and the jury is still out on the “official” description. Some companies consider community management closer to moderation, the more traditional sense of the word. This makes a lot of sense for companies who are building and nurturing their own vibrant communities. However, if you are […]

One of the most important tasks of a community manager is to be a conduit between the community and internal departments. One such department is product management. A good community manager understands what the community wants in terms of product, and is able to curate the community’s many needs, while reading between the lines. Then […]

As I am learning the art of community management (it’s not the kind of thing you can learn in the classroom, so it’s a bit of a baptism by fire), I am trying to crystallize what community management means to me. Working with different clients from different industries and at different stages in development, I […]


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