Posts Tagged ‘Customer service’
Why Some Industries Can’t Handle Social Media
9, Dec 2009As social media gains mainstream acceptance, companies are starting to embrace (well, not always embrace, but at least tinker with) the social and realtime communication channels in order to listen and engage with customers and consumers. But not everyone is ready to engage with the culture of openness and sharing that comes with the space. [...]
LEER: Listen Engage, Empathize, and Respond
19, Jun 2009(this post was first conceived 1.5 weeks ago, but unfortunately, I wasn’t able to complete it until just now, due to my heavy blogging commitments at the Good Wine Journey blog, which I as part of my application to A Really Goode Job by Murphy Goode).
Last Sunday night, I went shopping for two airline tickets [...]
An unsavory customer experience today has prompted me to think of customer service. Here is what happened. I am totally swamped, and didn’t have time to run down to the neighborhood deli to grab a sandwich or to cook my own lunch. So I opted for a delivery of a salad from a nearby restaurant. [...]
- In: social media| twitter
- Tags: Customer service, facebook, social media, Social web, twitter, Word of mouth
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